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Hyatt Zilara Cancun

by John the Wanderer
a sign on a wall

Hyatt Zilara Cancun

For our second hotel on our Summer Cancun trip we stayed two-nights at the Hyatt Zilara Cancun.

I transferred points from my Chase Sapphire Preferred Credit Card. Hyatt is an instant transfer partner with Chase Ultimate Rewards.

I used 25,000 Hyatt points-per night to stay at the hotel.

We previously stayed at the Hyatt Zilara Cancun in October. To date, it has been our favorite all-inclusive resort.

You can read about my first stay in the post: Hyatt Zilara Cancun.


We arrived at the Hyatt Zilara Cancun via taxi.

Hyatt Zilara Cancun

The door man greeted us and welcomed us to the hotel. The door man informed took our luggage and provided a luggage claim check. The door man asked for our name and he introduced us to a colleague near the front door who welcomed us to the hotel and she thanked my for being a Hyatt Diamond Member and she escorted me to a private check-in area.

Check In

Once we arrived at the private check-in area, the staff member introduced us to the colleague there who she said would help us with check in.

The staff member thanked us and wished us a good stay. The colleague at the Diamond Check-In desk welcomed us to Cancun and she offered to bring us a welcome drink. We accepted and requested margaritas. She thanked us and said they would be delivered shortly.

Hyatt Zilara Cancun

The colleague confirmed the details of our reservation and she processed the registration.

The colleague thanked me for being a Diamond Member and she said the hotel upgraded our room to one of the premium rooms. She asked me to sign a card to accept the upgrade.

The colleague informed us about the hotels facilities and she offered to make a reservation at the Asian restaurant as she said the hotel was at full occupancy.

We accepted and she scheduled dinner reservations for us the second night.

The colleague informed us the room was not yet ready; however, she suggested to relax by the pool or have lunch and come back about 3:00 PM to get the keys to the room.

The colleague informed us that the hotel no longer used wrist bands so we would not have to worry about those during our stay.

We relaxed and had lunch before returning to the desk for the keys. The colleague greeted us and he confirmed my identity before issuing the keys to the room. The colleague informed me that he would have the luggage delivered to the room shortly and he asked me to wait in the room until that time.

The bellman arrived at the room shortly after we did and he provided a brief orientation on the room and the hotel services. The bellman wished us a pleasant stay.


Hyatt Zilara Cancun

We were assigned room 717 which was a room on the 7th floor offering a great view of the beach and pools.

The room featured a king size bed.

Hyatt Zilara Cancun

The room also had an in-room bath tub located near the window.

Hyatt Zilara Cancun

The room featured a balcony with seating as well as a hammock.

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The room had two chairs and a table near the window.

Hyatt Zilara Cancun

There was plenty of storage available in the closet near the bathroom.

The bathroom featured a spa-shower with jets on the side.

Hyatt Zilara Cancun

The room was clean and comfortable.

The temperature was a bit warm but we were able to use the control panel near the bed to adjust it and to turn on the fan which was located over the bed.

The linens in the room and in the bathroom were clean and in good condition.

The bath amenities were upscale and they had a pleasant smell.

Overall the room was excellent.

Public Areas

The lobby is open air and it featured a variety of seating areas.

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A performance space was located in the center.

A bar was located near the entrance to the pools.

Hyatt Zilara Cancun

The hotel features two pools with a restaurant and swim-up bar in between them.

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The pool is surrounded with beach chairs and cabana.

Hyatt Zilara Cancun

Towels were available near one of the pools.

Additional cabana and chairs were available on the beach.

The hotel also offered a luxury cabana which could be used for about $130-per-day. It was not occupied on either day of the stay.

The pools were clean and the water was cool and comfortable.

The cabana were clean and the beds were in good condition overall.

Hyatt Zilara Cancun

One of the pools which was located next to the bar featured an infinity pool with a great view of the ocean.


The hotel features several restaurants including Japanese with table side cooking, Asian, Mexican and Seafood. In addition, a buffet was available with a large selection each day.  A coffee shop was located in the lobby which served a variety of speciality coffees and ice cream.

A 24-hour area was also setup which served food and had drinks available throughout the day and night.

A gourmet tasting restaurant was also available for guests who were booked in suites and swim-up rooms.

We had lunch the first day at the open air restaurant located by the pool.

We had a seafood pot dish as well, shrimp cocktail and a shrimp entrée.

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All the food was excellent and it was presented attractively.

Mexican Restaurant

We had dinner the first night at the Mexican Restaurant.

Hyatt Zilara Cancun

The restaurant featured a large picture window offering a view of sunset.

The service in the restaurant was excellent.

I ordered a fresh salad, soup and a Mexican prepared steak entrée.

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The food was presented attractively and it had a wonderful flavor.

Hyatt Zilara Cancun

The restaurant featured a decorative candle display to set the mood for love.

Japanese Restaurant

We had dinner the second night at the Japanese Steakhouse.

The restaurant was decorated neatly and the cooking tables were setup elegantly.

Hyatt Zilara Cancun

The chairs were a bit high which made it slightly uncomfortable.

The servers were friendly and polite. There was a slight delay in getting our beverages; however, the service was otherwise excellent.

The chef put on a nice performance in preparing the food for all the guests.

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We ordered the Lobster Tail to go with our meal. We were required to pay an extra 470 Pesos for the meal. The lobster was large and it was cooked excellently and it really enhanced our dinner.


The steak served for dinner was top-notch.

Hyatt Zilara Cancun


We had breakfast one morning at the buffet and the other morning at the outdoor restaurant.

The buffet was very large and their were plenty of options for all different pallets from Mexican, to Asian to American. The buffets were setup neatly and the food was all signed.

Stations were available where you could get made to order eggs, pancakes and waffles as well as fresh juices.

The food was excellent.

The outdoor restaurant featured a large menu which also offered something for everything.

I ordered the chilaquiles which were served hot.

Hyatt Zilara Cancun

The eggs were cooked well and the dish was presented attractively.

Beach Experience

The hotel was fully occupied which made it difficult to obtain poolside cabana during the day.

I woke up early to be sure to get a good location and then went for a walk.

In doing so, I experienced several amazing sunrises. I am glad I got up early.

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We relaxed during the day and enjoyed the sunshine. Servers and pool attendants circulated the pool and offered beverages as well as cool towels. In addition, one of the attendants even cleaned our sunglasses while we were relaxing poolside.

Check Out

When we were ready to leave, I approached the front desk to check out. The colleague greeted me promptly and offered help. After I requested to check out, the colleague inquired about our stay. The colleague reviewed the charges which was simply the Lobster from dinner at the Japanese restaurant and she confirmed the method of payment. The colleague thanked me and she provided a pass to give to the door man when we were ready to leave.

The colleague invited us back soon.

The doorman assisted us with loading the luggage in the taxi and the doorman thanked us sincerely and he invited us to return.


This was another amazing stay at the Hyatt Zilara Cancun! I am excited to get to return again in the future. The room was comfortable and it was setup neatly. All the staff that we interacted with were polite and attentive. We felt warmly welcomed to the hotel. The food was excellent as well and the beverages were all of high quality.

See more reviews and get more information about Hyatt Zilara Cancun on Trip Advisor


Lee Huffman July 13, 2016 - 1:46 am

We’ve enjoyed the Hyatt Ziva in Cabo, but haven’t been able to stay in Cancun yet. We have two small kids, so we’d be staying at the other Hyatt Cancun property, since this is an adults-only property. Maybe we’ll be able to check it out if we can coordinate a weekend just for me and the wifey. From what you and Angelina have written, this is definitely a property I’d like to stay at.

John The Wanderer July 13, 2016 - 7:36 am

I believe it may be possible now to have dinner at both locations. So for example, if you stay at Ziva, you can dine at Zilara. I spoke with someone there that said they were going to the Ziva for dinner. Ziva is a bit larger so there are more restaurants. I would imagine the service and food is excellent there also. It is a great Hyatt redemption that is for sure.

Hyatt All-Inclusive Hotels with Points - Giddy For Points January 19, 2017 - 9:52 am

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